Zip Series General Enquiries
Here are our Zip Series General Enquiries. Contact our customer service team here for further assistance.
ZIP SERIES CARRY CAPACITY
Zip Series buggies have a carry capacity of 20kg. It is advised you do not exceed the carry capacity as it may damage your buggy.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire.
Please contact the MGI Service Centre to arrange a replacement.
WET WEATHER TIPS
MGI buggies are designed to be used in all conditions however a level of caution is required when operating your buggy in wet conditions.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.
Keep your buggy on the fairway and paths when possible and avoid boggy terrain and puddles.
MGI buggies are designed to be as resistant to wet conditions as possible however they are not waterproof.
Under no circumstances should you clean your buggy using a pressure washer or hose.
MGI recommends cleaning away excess debris with a brush and wiping the buggy down with a damp cloth.
Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.
If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician
SHOULD I DISENGAGE MY ZIP SERIES BATTERY WHEN NOT IN USE?
Do not leave the battery handle engaged when you stop playing as it will drain your battery.
HOW DO I PAIR THE REMOTE TO MY BUGGY?
- Disconnect the battery from the buggy
- Hold down the Stop Button on the Remote until both the Lock and Unlock buttons are illuminated – then release the Stop Button.
- Reconnect the battery
- The Remote will synchronise with the Top Box – the process will be complete once the Lock and Unlock buttons are no longer illuminated
Please note, if you do not connect the Navigator, as per point 3, with a battery, the Remote will exit Pairing after one minute
WHAT IS THE WEIGHT OF MY ZIP SERIES BUGGY?
- Zip Navigator AT: 16.5kg
- Zip Navigator: 13.0kg
- Zip X5: 11.75kg
- Zip X3: 11.25kg
- Zip X1: 10kg
HOW OFTEN SHOULD I SERVICE MY ZIP SERIES BUGGY?
It is recommended to service your buggy every 12 months or every 500km to ensure optimal performance of your buggy.
Please see the Preventative Maintenance Program that can be found in your user manual.
Approved service centre locations can be found on the MGI website or by contacting us.
HOW OFTEN SHOULD I CHARGE MY REMOTE BATTERY?
We recommend recharging your remote battery when recharging your main battery.
DO I NEED TO CHARGE MY MAIN BATTERY BEFORE ITS FIRST USE?
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.
HOW DO I REGISTER MY ZIP SERIES BUGGY?
Locate your serial number on your Zip Series buggy, then complete the form here to register.
WHERE DO I FIND MY SERIAL NUMBER TO REGISTER MY BUGGY?
The serial number on your MGI Zip Series buggy can be found in two locations on your buggy. It is 15 digits long and comprises of letters and numbers ie: AZXNV1234567890.
- At the base of the battery mount
- Inside the top box storage compartment
HOW TO CORRECTLY INSTALL MY ACCESSORIES.
Click HERE for more information.
Zip Series TroubleShooting
Here are our Zip Series Troubleshooting Questions. Contact our customer service team here for further assistance.
MY ZIP X1 TOP BOX IS FLASHING
The Zip X1 top box speed number will flash while the X1 is moving. The speed number will return to solid when the X1 is stopped. It is normal for the speed number to flash while the unit is moving.
MY ZIP BUGGY TURNS OFF DURING THE ROUND
A quick tap on the start/stop button is all that is needed to operate your MGI buggy. Do not hold the start/stop button down as you may trigger the buggies “sleep mode” function. Your MGI buggy is fitted with a sleep mode function that is activated when the start/stop button is held for 3+ seconds or if your buggy has been dormant for 30 minutes.
If you find that your top box has turned off, simply hold down the start stop button for 3 seconds until the top box illuminates.
Zip x1: Hold speed dial down for approximately 3 seconds, repeat to exit sleep mode.
Zip x3: Hold speed dial and left hand side button down for approximately 3 seconds, repeat to exit sleep mode.
Zip x4 : Hold speed dial down for approximately 3 seconds, repeat to exit sleep mode.
Zip x5: Hold speed dial and left hand side button down for approximately 3 seconds,repeat to exit sleep mode.
Zip Navigator/ Navigator AT: Hold speed dial and left hand side button down for approximately 3 seconds, repeat to exit sleep mode.
Ai Navigator GPS+: Hold speed dial down for approximately 3 seconds and select ‘Sleep mode’. Hold down speed dial again to exit sleep mode.
MY BATTERY IS CONNECTED TO MY BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN
Please ensure your battery is fully charged. If so, the buggy may need to be taken to an authorised MGI repair centre for inspection.
MY GOLF BAG DOES NOT FIT ONTO MY BUGGY
MGI buggies are designed for a cart bag. If you have a stand bag, or another branded cart bag, you may require a bag block or a bag rest spacer to make it a more snug fit.
Ensure the handle is locked into the highest position and the top bag support has been lowered into position.
WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE
Ensure your wheels are on the correct side and they are locked into the drive position (X1 and X3 only). If this is correct, you may need a replacement speed control.
MY ZIP SERIES BUGGY DOES NOT TURN ON PROPERLY
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized (X1 and X3 only), your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel.
MY BUGGY IS NOISY
Lightly lubricate the axles using petroleum jelly. If the problem persists, the buggy may need to be taken to an authorised MGI repair centre for inspection.
MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and they are locked into the drive position. The side of the buggy is determined looking from the rear of the buggy. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions for the Zip X1, X3, X4 & X5 models.
If your buggy is a Zip Navigator or Zip Navigator AT, please refer to the attached PDF or video for motor trimming instructions.
View the PDF here
Watch the tutorial video here
WHAT SHOULD I DO IF MY BUGGY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?
Under no circumstances should a Lithium Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
WHEN OPERATING THE BUGGY, THE TOP BOX ILLUMINATES, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO
Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.
MY BUGGY DOES NOT TURN ON PROPERLY
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized (X1 and X3 only), your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel
CAN'T FIND THE QUESTION YOU'RE LOOKING FOR?
Contact info@mgigolf.co.nz for more information.