LITHIUM battery General Enquiries
Here are our Lithium Battery General Enquiries. Contact our customer service team here for further assistance.
BATTERY CARE AND MAINTENANCE
To learn more about Lithium Battery Care and Maintenance, click here.
IF I AM NOT USING MY BUGGY/BATTERY WHAT SHOULD I DO?
Lithium ion batteries (Li-ion) should not be stored for long periods of time, either uncharged or fully charged. The best storage method is to store them at a low temperature, not below 0°C, at 40-50% capacity. Storage at 5°C to 10°C is ideal. Since lithium batteries self-discharge, it is recommended that they must be recharged and used again until drained to 40-50%, every 6 months.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a lithium battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
WHAT SHOULD I DO IF MY BUGGY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?
Under no circumstances should a Lithium Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW DO I KNOW IF MY LITHIUM BATTERY IS CHARGING CORRECTLY?
The Green LED illuminates to indicate the charger is powered on. The Red LED indicates the battery is charging. The LED will turn Green when the battery is fully charged and on float charge.
WHICH CHARGER IS SUITABLE FOR MY BUGGY? WILL MY OLD CHARGER WORK ON MY NEW BATTERY?/ WILL SLA WORK WITH LITHIUM?
- Please check volt rating on your battery.
- The charger needs to be matched to its respective battery.
- 12v SLA battery with 12v SLA charger.
- 12v Lithium battery with 12v Lithium charger.
- 24v Lithium battery with 24v Lithium charger.
DOES MY BATTERY REQUIRE MAINTENANCE?
Please visit our Battery Care and Maintenace page for in-depth tips and instructions on maintaining your lithium battery.
DO I LEAVE MY BATTERY ON CHARGE?
It is recommended that you do not leave the battery connected to the powered charger for longer than 10 hours. This is inline with new "best practice" recommendations.
LITHIUM BATTERY Troubleshooting Enquiries
Here are our Lithium Battery Troubleshooting Enquiries. Contact our customer service team here for further assistance.
MY BATTERY IS NOT PROVIDING POWER
Check the fuse located on the leads, check the connections to the terminals and the lead connections. If everything is okay, please take your battery to an authorised MGI repair centre.
MY CHARGER LIGHT DOES NOT GO TO GREEN
Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre.
THERE IS NO LIGHT ON MY CHARGER
Ensure your leads are connected correctly and the power is switched on. Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre.
MY BATTERY IS RUNNING OUT OF POWER TOWARDS THE END OF THE ROUND
Your battery will need to be tested. Please take your battery and charger to an authorised MGI repair centre.