Ai Series FAQs
Here are our Ai Series General FAQs. Contact our customer service team here for further assistance.
HOW DO I REGISTER MY Ai NAVIGATOR GPS+?
It is important to register your MGI Ai Navigator GPS+ immediately, via the top Handle. Registration allows you to:
- Record your Ai Navigator GPS+ for warranty purposes.
- Speeds up any servicing required on your Ai Navigator GPS+.
- Assists us to contact you with any updates to your Ai Navigator GPS+.
- Use ‘Hole View’ and advanced scoring features.
Once registered, pair your Ai Navigator GPS+ to your smart device via the MGI & Sureshot App.
HOW DO I KNOW IF MY Ai NAVIGATOR GPS+ IS REGISTERED?
Navigate to Main Menu > Settings > About and look for “Register Device” link. Your name, phone number and email address will appear beneath ‘Nav Ai GPS+’. If the device is not registered, it will hyperlink ‘Register Device’.
DO I NEED TO CHARGE MY MAIN BATTERY BEFORE ITS FIRST USE?
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire.
Please contact the MGI customer service team here to arrange a replacement.
SHOULD I DISENGAGE MY BATTER WHEN NOT IN USE?
Do not leave the battery handle engaged when you stop playing as it will drain your battery.
WHY DOES IT TAKE 30 SECONDS FOR THE Ai NAVIGATOR GPS+ TO START?
The Ai Navigator GPS+ is equipped with a ‘Smart Module’, similar to what you would find on a computer. The initial load time is to safely active the Smart Module and its advanced operating system.
WHAT IS THE DIFFERENCE BETWEEN GPS AND WI-FI?
Wi-Fi Networks are used to update information (firmware, course maps, scoring details) on the device. GPS is used to pinpoint the Ai Navigator GPS+’s position to ensure that distance calculations are accurate. GPS is required for the Play Golf function; however, Wi-Fi is not.
HOW TO PAIR THE MGI APP TO YOUR PHONE
To begin your phone must be in close proximity with the MGI Ai Navigator GPS+. The buggy must also be ON.
• Download the MGI App via the Google Play/ App Store
• Click on LOG IN – do not use register.
• Enter in the email address and password used to register the physical buggy via the top handle. This must match for the App to synchronise.
• If you have forgotten the password, Please email support at info@mgigolf.co.nz.
• You will now be asked to ADD A NEW DEVICE, scroll through the images and select the Ai Navigator GPS+ and click ADD DEVICE
• We recommend selecting YES, to allow the device to recognise your location.
• Your phone and topbox will ask you to PAIR DEVICE. Select PAIR on your phone.
• Your phone will ask if you wish to receive notifications on your Ai Navigator GPS+. Click ALLOW, to enable text messages and call alerts.
• You will receive a message stating the pairing has been successful.
• The Serial number of the buggy will display on the screen and is now recorded in the App.
• The MGI App is now ready to use.
WHAT IF I FORGOT MY PASSWORD?
If you forget password, tap ‘Forgot Password’, which will send you an email with a temporary password to log in.
If you do not receive the ‘Forgot Password’ email, the password will need to be manually reset by MGI Golf Custom Service Team. On rare occasions, this message may appear even when the user has entered the correct email and password – please contact MGI Customer Service here for further assistance.
CAN I REGISTER MULTIPLE USERS ON MY Ai NAVIGATOR GPS+?
Each Ai Navigator GPS+ can only be associated with one owner account but one owner can have multiple MGI devices associated with their MGI account.
WHAT IF I ALREADY HAVE AN MGI ACCOUNT?
During the registration process, the Ai Navigator GPS+ uses Wi-Fi to check the server to see if an account already exists for a given email address. If an account exists, you will need to log into your account using your existing MGI account details.
WHAT IS HOLE VIEW AND HOW DO I GET IT?
The advanced feature, Hole View, gives a full depiction of the golf hole for better details around layout and hazards. The Ai Navigator GPS+ is preloaded with details on tee boxes, greens, and scorecard information. This requires you to download the course details via Wi-Fi.
This can be done when you start your round or from the settings menu; go to Settings > Update Course to preload courses in advance. Once the course is downloaded, it will stay on your Ai Navigator GPS+.
Please note that each time your start a round of golf, the Ai Navigator GPS+ will attempt to search for any new course data for that course, i.e., any hazard changes. For this reason, the “Updating Course” message appears every time you start a round at that course.
I DON’T HAVE ACCESS TO HOLE VIEW, BUT I AM REGISTERED. HOW DO I GET FULL HOLE VIEW FOR MY COURSE?
Firstly, follow the steps in previous FAQ to verify that the Ai Navigator GPS+ is registered. If registered, the Ai Navigator GPS+ must be connected to Wi-Fi during the “Start Round” process, or you must download the course details via “Update Course” using Wi-Fi prior to the start of their round.
Option 1: Via Play Golf – Go to Play Golf > Select A Course *you must connect to Wi-Fi to get full course details. Select your course and update. If you skip update, then the full Hole View will not display.
Option 2: Via Update Course – Go to Main Menu > Settings > Update Course. You can preload data for full Hole View.
Note:
- You must first connect to Wi-Fi to be able to “Update Course”
- If you cannot remember the existing password, please use an alternative email address.
WHAT IS THE CARRY CAPACITY OF MY Ai GPS+ BUGGY?
The Ai Navigator GPS+ has a carry capacity of 20kgs. It is advised you do not exceed the carry capacity as it may damage your buggy.
WHAT IS THE WEIGHT OF MY Ai GPS+ BUGGY?
WEIGHT (NO BATTERY): 15.1kg
WEIGHT (WITH BATTERY): 17.69kg
DOES THE HANDLE HAVE A USB CHARGING PORT?
Yes, under the handle are two charging points, A USB and USB-C.
WET WEATHER TIPS
MGI buggies are designed to be used in all conditions however a level of caution is required when operating your buggy in wet conditions.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.
Keep your buggy on the fairway and paths when possible and avoid boggy terrain and puddles.
MGI buggies are designed to be as resistant to wet conditions as possible however they are not waterproof.
Under no circumstances should you clean your buggy using a pressure washer or hose.
MGI recommends cleaning away excess debris with a brush and wiping the buggy down with a damp cloth.
Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.
If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician.
HOW OFTEN DO I CHARGE MY REMOTE?
Your remote battery is a long-life lithium battery designed to last for over 3 years. MGI recommends charging the remote after every round of golf.
CAN I REPLACE THE REMOTE BATTERY?
The remote control is 1PX7 so is waterproof to 1m for up to 30 mins. Given the enclosed casing the battery cannot be replaced.
I WOULD LIKE TO HAVE MY Ai NAVIGATOR GPS+ SERVICED. WHO DO I CONTACT?
To book a service, please get in touch with our customer service team using the enquiry form here.
HOW OFTEN SHOULD I SERVICE MY Ai BUGGY?
It is recommended to service your caddy every 12 months or every 500km to ensure optimal performance of your buggy.
Please see the Preventative Maintenance Program that can be found in your user manual.
You can book a service for your buggy using the enquiry form here.
Ai SERIES TROUBLESHOOTING
Here are our Ai Series Troubleshooting Enquiries. Contact our customer service team here for further assistance.
HOW DO I REMOVE REGISTRATION FROM MY Ai NAVIGATOR GPS+?
Option 1 (Preferred): *Only applicable from version v1.57.1_1.2.141 onwards
• Go to Main Menu > Settings > Wi-Fi and connect to Wi-Fi.
• Go to Main Menu > Settings > Reset Registration. Turn OFF and then turn ON your Ai Navigator GPS+
Option 2: Remove Registration from Mobile App
• On your Ai Navigator GPS+, Go to Main Menu > Settings > Wi-Fi and connect to Wi-Fi.
• On your Ai Navigator GPS+, Go to Main Menu > Settings > Bluetooth and connect to Bluetooth.
• In the MGI App on your mobile device, go to Device Menu and ensure the Ai Navigator GPS+ is connected.
• In the MGI App on your mobile device, go to Device Menu (For Selected Ai Navigator GPS+) > Remove Device.
MY BATTERY IS CONNECTED TO MY Ai BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN
Please ensure your Ai battery is fully charged. If so, the buggy may need to be taken to an authorised MGI repair centre for inspection.
WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you may need a replacement speed control.
WHEN OPERATING THE BUGGY, THE TOP BOX ILLUMINATES, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO
Turn your buggy off and then on again - if the problem persists, the buggy may need to be taken to an authorized MGI Repair centre for inspection.
MY Ai BUGGY IS RUNNING SLOW
Check your wheels to ensure the left wheel is on the left side and the right is on the right. If your buggy is running consistently slow you will need to take it to an authorized MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.
MY BUGGY IS NOISY
Lightly lubricate the axles using petroleum jelly. If the problem persists, the buggy may need to be taken to an authorised MGI repair centre for inspection.
MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to instructions below.
1. You will need around 20 metres of level ground to trim the motors on the Ai Navigator GPS+ buggy.
2. Connect the battery and have the Ai Navigator GPS+ stopped [without the golf bag].
3. Press and hold the speed control button for 5 seconds and the Ai Navigator GPS+ will automatically enter into the "motor trimming function"
4. Release the speed control button, the buggy will go forward automatically. After 5- 20 metres [the distance travelled will be different based on actual difference of the motor] the buggy will stop automatically.
5. Then check the straightness of the buggy using the top box speed control. The buggy should run straight, if not, repeat the above process.
WHAT SHOULD I DO IF MY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?
Under no circumstances should a Lithium Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
MY GOLF BAG DOES NOT FIT ONTO MY BUGGY
MGI buggys are designed for a cart bag. If you have a stand bag, or another branded cart bag, you may require a bag block or a bag rest spacer to make it a more snug fit.
Ensure the handle is locked into the highest position and the top bag support has been lowered into position.
THE DISTANCE MEASURE IS NOT WORKING
The buggy will need to be taken to an authorised MGI repair centre for inspection.
MY Ai NAVIGATOR GPS+ IS NOT TRACKING STRAIGHT
To access motor trimming hold down speed control button for five seconds. Select motor trimming option and follow the on screen instructions.
MY Ai NAVIGATOR GPS+ GETS STUCK ON SEARCHING FOR COURSES OR ISN’T GETTING SATELLITE SIGNAL
To get a satellite signal, the Ai Navigator GPS+ must be in open sky with no obstructions. Move to an outdoor location away from buildings with clear line of sight with the sky.
HOW DO I PAIR THE REMOTE TO MY Ai GPS+ BUGGY?
If your remote loses pairing with the Top Box or you replace your remote it will need to be paired as follows:
• Turn on the Ai Navigator GPS+
• Turn on the Ai Navigator GPS+ remote
• The remote LED will flash blue and red
• The LED will go solid blue once paired
I AM HAVING ISSUES WITH MY AI GPS+ BLUETOOTH.
Reset Bluetooth:
- Turn Bluetooth on Ai Navigator GPS+ to OFF.
- Turn Ai Navigator GPS+ OFF.
- Forget all Bluetooth Devices on your mobile device.
- Turn Bluetooth OFF then back ON.
- Turn Ai Navigator GPS+ ON, then turn Ai Navigator GPS+ Bluetooth ON.
- Reattempt to connect.
HOW DO I CONNECT TO WI-FI?
- Go to Main Menu > Settings > Wi-Fi.
- Toggle Wi-Fi ‘on’. If the Wi-Fi toggle is blue, then Wi-Fi is on.
- The system will automatically search for available networks. (Note: Only secure networks can be connected to).
- Select the desired Wi-Fi network from the populated list.
- Enter password - it is recommended to tap the “eye” icon to display the password to ensure there are no errors. Do not go turn off the unit or tap ‘go back’ while the Ai Navigator GPS+ is attempting to verify a password.
- If the password is accepted, you will return to the Wi-Fi screen and the Wi-Fi Network will display as blue.
- If the password is not accepted, you will receive an incorrect password error and must re-enter the password.
Note: once Wi-Fi is connected the system will automatically connect to that Wi-Fi Network if Wi-Fi is ‘on’.
I AM HAVING ISSUES WITH WI-FI AND NEED TO RESET SETTINGS
• Option 1: Forget Wi-Fi Network – Go to Settings > Default Settings. Then turn off and turn on the Ai Navigator GPS+ and reconnect to Wi-Fi.
• Option 2: Attempt to connect to an alternate Wi-Fi Network.
I AM CONNECTED TO WI-FI, BUT I AM NOT PROMPTED TO UPDATE THE FIRMWARE
This is most likely due to a weak Wi-Fi signal. It is recommended to try an alternate Wi-Fi Network or to move the Ai Navigator GPS+ to an alternate location to improve the signal. Go to Setting > Update Device to check for the latest firmware.
I AM GETTING TOO MANY NOTIFICATIONS ON MY Ai NAVIGATOR GPS+
You can control the types of Bluetooth notifications from the MGI Mobile App under Notifications option.
Can't find an answer to your question?
Reach out to info@mgigolf.co.nz for further assistance.